How do I report a damaged shipment?

What should I do if my package arrives damaged?

New Chapter takes every precaution to protect against damage during shipping. However, if you do experience a packaging issue please contact one of our expert team members through any of the following methods and we’ll be happy to assist you:

• Chat: Use the Chat button at the right of your screen
• Email: Send us a message at [e-mail]
• Phone: Call our Consumer Support Center at [phone]